customersatisfaction_en Your opinion is important to us! Dear study team, Welcome to our Customer Satisfaction Survey.Your opinion is important to us, so we ask you for a few minutes of your time and honest answers to improve our service and our software. Your participation is voluntary. This is of course anonymous and we will not save your name. Thank you very much for your support Your Alcedis service team 1. Project Coordination, Support and ServiceHow would you rate the communication of study information by Alcedis?Regularexcellentgoodfairpoorvery poorTopicalexcellentgoodfairpoorvery poorComprehensive materialexcellentgoodfairpoorvery poorPermanent contact personsexcellentgoodfairpoorvery poorHow would you rate the processing of your queries?Availabilityexcellentgoodfairpoorvery poorQuick replyexcellentgoodfairpoorvery poorQuality of replies (medicinal and organizational questions regarding the study)excellentgoodfairpoorvery poorQuality of replies (technical questions regarding the software)excellentgoodfairpoorvery poorHow frequently should regular documentation reminders be implemented?Reminder intervalweeklymonthlyquarterlyevery half yearnone at allHow would you rate Alcedis' training courses for study contents and their implementation?Comprehensibility of contentsexcellentgoodfairpoorvery poorClear arrangement / structure of training documentsexcellentgoodfairpoorvery poorComprehensiveness of trainingexcellentgoodfairpoorvery poorQuality of speakerexcellentgoodfairpoorvery poor2. Alcedis Software (EDC System)How would you rate the graphic of the product?Designexcellentgoodfairpoorvery poorColorsexcellentgoodfairpoorvery poorIconsexcellentgoodfairpoorvery poorReadability of fontexcellentgoodfairpoorvery poorHow would you rate the structure?Clear arrangementexcellentgoodfairpoorvery poorLogical structureexcellentgoodfairpoorvery poorIntuitive navigationexcellentgoodfairpoorvery poorHow would you rate the functionality?General functionalityexcellentgoodfairpoorvery poorInstructions and help documentsexcellentgoodfairpoorvery poorWarning and error messagesexcellentgoodfairpoorvery poorDashboardexcellentgoodfairpoorvery poorPatient menuexcellentgoodfairpoorvery poorOther menusexcellentgoodfairpoorvery poorReportsexcellentgoodfairpoorvery poorHow would you rate Alcedis' training courses for the EDC system?Comprehensibility of contentsexcellentgoodfairpoorvery poorClear arrangement / structure of training documentsexcellentgoodfairpoorvery poorComprehensiveness of trainingexcellentgoodfairpoorvery poorQuality of speakerexcellentgoodfairpoorvery poorDo you have experience with the documentation of electronic CRFs?YESNOIf you have answered yes, how do you like our Alcedis Software as compared to electronic entry systems by other companies?much betterbettersameworsemuch worseDo you miss any functionalities? If yes, which ones?3. Overall assessmentPlease rate your overall satisfaction with Alcedis:Project Coordination, Support and Servicevery satisfiedsatisfiedrather dissatisfiedvery dissatisfiedSoftwarevery satisfiedsatisfiedrather dissatisfiedvery dissatisfiedWhat else would you like us to know?Here you can let us know about your ideas, wishes, comments or criticism.Thank you for your participation!Please prove that you are not a robot ← back